Shipping Policy

Last updated: 20 December 2025

Welcome to itembox.in. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume, processing may take additional time. Any significant delay will be communicated to you.

2. Shipping Locations

  • We currently ship across India.

  • For remote or non-serviceable locations, delivery timelines may vary or orders may be cancelled with a full refund.

3. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed at checkout.

  • Any additional charges such as taxes or duties (if applicable) are the responsibility of the customer unless stated otherwise.

4. Estimated Delivery Time

  • Standard delivery time is 4–10 business days after dispatch.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS (if available).

  • You can track your order using the provided tracking link.

6. Delays & Exceptions

We are not responsible for delays caused by:

  • Courier partner issues

  • Incorrect or incomplete delivery address

  • Natural disasters, strikes, or government restrictions

7. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

  • We may request photos or additional information to investigate the issue.

  • Resolution may include replacement or refund based on verification.

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect address or failed delivery attempts may require additional reshipping charges.

9. Contact Information

For any shipping-related questions or support, please contact us:

Email: itembox1222@gmail.com
Website: https://itembox.in