Refund & Return Policy

Last updated: 20 December 2025

At itembox.in, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The product received is different from what was ordered

Return requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or normal wear and tear

  • Items without original packaging, tags, or accessories

  • Products returned after the return request window has expired

  • Items marked as “Final Sale” or “Non-Returnable” on the product page

3. Return Process

To initiate a return:

  1. Email us at itembox1222@gmail.com

  2. Include your order ID, reason for return, and clear photos/videos of the product

  3. Our team will review your request and guide you through the next steps

Returns without prior approval will not be accepted.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection.

  • If approved, refunds will be processed to the original payment method.

  • Refunds are typically completed within 5–7 business days after approval.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Replacement Policy

  • Replacements are provided for damaged, defective, or incorrect products only.

  • Replacement requests are subject to product availability.

  • If a replacement is not available, a refund will be issued.

6. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once an order has been shipped, it cannot be cancelled.

  • Refunds for cancelled orders will be processed within 5–7 business days.

7. Return Shipping Costs

  • If the return is due to a defect or our mistake, we will bear the return shipping cost.

  • For all other approved returns, return shipping costs will be borne by the customer.

8. Late or Missing Refunds

If you have not received a refund after approval:

  • Check your bank or payment provider first

  • Contact your payment gateway

  • If the issue persists, contact us at itembox1222@gmail.com

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: itembox1222@gmail.com
Website: https://itembox.in